South Essex Special Needs Housing Association Limited (SESNHA)

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. During this inspection, 130 people were in receipt of personal care.

At the time of the inspection, the location only provided support for a small number of people with a learning disability or autistic people, and most of these people did not receive any support with the regulated activity of personal care. However, we assessed the care provision under Right support, right care, right culture, as it is registered as a specialist service for this population group.

About the service South Essex Special Needs Housing Association Limited (also known as 'SESNHA Care') is a home care agency providing personal care to people in their own homes. The service operates in Essex across Basildon, Harlow, Castle Point and Rochford. The service provides support to people including those with a physical disability, sensory impairment, and / or those living with dementia. At the time of our inspection there were 161 people using the service.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. During this inspection, 130 people were in receipt of personal care.

People's experience of using this service and what we found

Right Support: People were supported to be independent as possible, through reliable and safely managed care visits which were designed to meet their needs and preferences. One person said, "I try and work together with the care workers as I still want to do things, so we work as a team." People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Right Care: Staff received training and supervision to support them to deliver individualised and person- centred care for people. This included specialist training in supporting people with a learning disability and people living with dementia. One person told us, "I am well respected and treated with dignity." Systems were in place to identify and respond to people's changing needs. One person's relative said, "The office is very good at supplying care in advance when my relative needs to go to hospital at certain times."

Right Culture: There was an open and positive culture at the service, which embraced change, improvement and continuous development. The registered manager had a clear vision and ambition for the service, and

systems and processes for governance and oversight had been developed and embedded since the last inspection. The service worked effectively in partnership with people, their relatives and other health and social care professionals to support good outcomes.