Brooks Care and Nursing Services Ltd

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection there were 64 people using the service of which 60 people were receiving the regulated activity of personal care.

Staff had received an induction and training to enable them to meet people's needs. We saw supervisions, spot checks, competency checks and meetings for staff were carried out and staff told us they felt supported by the registered managers to perform their role. People were supported with their medicines by trained members of staff where required.

Staff told us they had access to personal protective equipment (PPE) and there were effective infection control measures in place. People confirmed appropriate PPE was worn by staff when being provided with care and support.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

We received positive feedback about the leadership and management of the service. Systems and processes were in place to monitor, maintain and improve the quality of the service.