Proactive Medicare
- Home care
- Dementia care
- Registered since 2016
- Rayleigh, Essex, East of England
Good
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
Its last inspection improved it from Requires improvement to Good.
7 years
since the latest rating was published. A rating this old may not show how the service is today.
258 of 298
rated home care services in Essex are rated Good, like this one.
Proactive Medicare: inspection record
Rated Good in February 2020, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Dobsons House Good, 0.5 miles away
- G Kinect Services Limited Good, 0.5 miles away
- – Kind Care Agency Limited Not yet rated, 1 mile away
- – Essex Office Not yet rated, 1.1 miles away
- G Brooks Care and Nursing Services Ltd Good, 1.2 miles away
About the service
From the Care Quality Commission's inspection report published 5 February 2020. Quoted under the Open Government Licence.
Proactive Medicare provides personal care to people in their own homes. At the time of inspection, the service was supporting seven people, all of whom were receiving the regulated activity of personal care and living with complex health conditions.
What inspectors found
Staff had received training to safeguard adults from potential abuse. Peoples identified individual health risks were assessed and managed safely in line with their personal preferences.
Read the rest of CQC's summary
The registered manager had improved the recruitment process and staff had undergone pre-employment safety checks.
Staff managed medicines safely and the registered manager had regular oversight of this.
People who had complex needs were supported by knowledgeable and well-trained staff.
Staff ensured people had access to appropriate health care professionals when their needs changed.
People were supported to maintain their nutritional and hydration needs.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. The policies and systems in the service supported this practice.
Staff understood the principles of the Mental Capacity Act and people's choice was promoted in all aspects of care.
Staff were caring, and the registered manager role modelled this behaviour.
People's privacy, dignity and independence was respected.
People had person centred care plans which were updated on a regular basis.
The provider had a complaints process in place. Any complaints were investigated thoroughly, and the registered manager was open and transparent.
People received personalised care and support, informed by best practice guidance and in line with people's personal preferences and goals.
People at the end of their lives and their loved ones, were supported well by compassionate staff.
The registered manager had systems in place to monitor the quality of care provided.
Staff told us the registered manager was hands on, warm and approachable. There was an open culture for staff and people to express concerns.
Healthcare professionals were very positive about the service.
Questions to ask the service
- The last rating is 7 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Abigail Bond
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)3 inspection reports, latest 5 February 2020. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Proactive Medicare Limited
- Ownership type
- Organisation
- Companies House number
- 09439203 (opens Companies House)
Getting help from Essex County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Essex County Council
- Ask for a care needs assessment
- Phone: 0345 603 7630, Monday to Thursday 8.45am to 5pm, Friday 8.45am to 4.30pm
- Contact adult social care online
- Support for carers
- Paying for care: Essex County Council
Checked on the council's website, November 2026.
Common questions
- Does Proactive Medicare provide nursing care?
- The Care Quality Commission's register does not list nursing care for Proactive Medicare.
- When was Proactive Medicare last inspected?
- The Care Quality Commission's latest rating for Proactive Medicare was published on 5 February 2020.
- Who runs Proactive Medicare?
- Proactive Medicare is run by Proactive Medicare Limited.
- What is Proactive Medicare's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 5 February 2020.
Contact
- Phone
- 020 3693 3825
- Address
- 118 High Street, Rayleigh, SS6 7BY Map (opens Google Maps)
Compare nearby
- G Dobsons House Good, 0.5 miles away
- G Kinect Services Limited Good, 0.5 miles away
- – Kind Care Agency Limited Not yet rated, 1 mile away
- – Essex Office Not yet rated, 1.1 miles away
- G Brooks Care and Nursing Services Ltd Good, 1.2 miles away