Kinect Services Limited

People and relatives said staff were very good and treated them respectfully in a dignified manner. They were happy with the care they were receiving. People confirmed that staff followed infection control procedures and used gloves and aprons when attending to personal care.

A comprehensive initial assessment was carried out by the registered manager and people confirmed they were involved in their care planning. Computerised care plans were person-centred and provided easy to follow guidance for staff. Relatives told us they liked the accessibility they had to the care plans, which allowed them to leave messages for staff and to monitor the care their relative was receiving.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People and relatives were confident that if they had any concerns they could raise them with the registered manager and they would be dealt with appropriately.

Oversight of the service was managed by the registered manager and senior care worker, and the computerised care plans allowed for 'live-time' monitoring. They worked alongside staff, providing observational supervisions and guidance.

Staff recruitment files demonstrated that all staff had received a DBS check however some aspects of the recruitment process were not completed. Some staff references that were requested had not been received. We discussed this with the registered manager. Since the inspection the registered manager had informed us they had followed up reference requests and had introduced a new check list. Staff had received a comprehensive induction and observational competency supervisions.

Staff received training, which consisted of theory and practical sessions. Training subjects completed were

recorded in different documents. The registered manager was reviewing a system to collate training information. We discussed with the registered manager systems that would notify when refresher courses were due. Since the inspection, the registered manager has told us they have now entered information on the recall computer system.

We spoke with the provider who was confident in the management skills of the registered manager. The registered manager was professionally qualified and experienced and told us they felt supported by the provider.

Meetings were held weekly with the provider and registered manager. Because the service was small and new, there had been no formal staff meetings. The registered manager told us they were arranging to hold staff meetings.