Your Support

We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.

Your Support demonstrated exceptional practice across all areas of Right care, right support and right culture. People received highly personalised, therapeutic and holistic care. Care was empowering and consistently promoted choice, independence and meaningful outcomes. People were supported to live in safe and personalised homes. They were enabled to live fulfilling lives and develop confidence. They were supported to pursue everyday goals and longer-term aspirations.

People’s wishes, needs and preferences were central to the care and support they received. Staff had the skills, knowledge, training and support to meet people’s complex needs. Staff supported people with compassion, respect and consistency to develop bespoke strategies to take positive risks. People were enabled to become more independent, learn about themselves and develop strategies to cope with difficulties. As people gained confidence they could engage with new opportunities. People were supported to pursue their interests and goals. They were supported to access community life and take small steps towards new experiences.

Staff and managers monitored people’s well-being holistically. Routines, structure and familiarity allowed people to gain trust in staff and confidence in themselves. This enabled people to be at the centre of their own lives and decision making rather than passive recipients of care. Support from external professionals was regularly sought to ensure people’s healthcare needs were understood and met. Trauma-informed care was provided. This approach recognised the impact of trauma and prioritised supporting people to feel safe. The focus was on supporting healing and avoiding triggers which could re-traumatise. This enabled people and their staff teams to consistently enhance and develop their understanding of themselves. People’s successes were celebrated. Staff and managers showed positivity and belief in the potential of the people they supported. The culture of the service was one of continuous growth and improvement. The staff team were warm and genuine. Managers and staff created an environment of safely and stability which fostered trust and enabled people to feel understood and truly valued.