Your Care Services Brain Injury Specialists

People had their needs assessed and plans put in place to meet them including assessing and supporting people with specific health conditions and meeting nutritional needs. The service worked in partnership with people, relatives and other agencies to support people's good health and well-being and provide consistent care.

Staff were trained and competency was checked following an induction into the role to ensure staff had the skills to do their job well and effectively meet people's needs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People received a service which was personalised and met their individual needs and preferences. People were involved in decisions about their care and people and relatives were communicated with effectively. People and relatives told us they had regular staff who were kind, understood their needs and were competent in providing personalised care.

People received responsive care and support tailored to their individual needs and preferences. People were supported to go out into the community and do things they enjoyed. The provider had systems in place to manage and resolve complaints. People receiving end of life care were supported effectively.

People and their relatives spoke highly of the service and had opportunities to provide feedback and action was taken to address issues which were raised. Systems were in place to assess and monitor the quality and delivery of care to people. Improvements to the service were made when needed.

The registered manager was committed to providing good care to support people to achieve the best possible outcomes. The provider adopted a learning culture and worked in partnership with people, relatives and other agencies to ensure people had person centred care.