Select Choice Community Support Ltd

This is the first inspection for this newly registered service. This key question has been rated good. This meant people were safe and protected from avoidable harm.

The registered managers had effective systems in place to identify and act on safety incidents, accidents and other events. They learned from incidents and ensured staff were supported to improve practice where needed. Risks were well understood and acted on to reduce them. The registered managers worked well with other professionals to reduce risks. Staffing levels were safe and provided good continuity of care to people.

Medicines were managed safely and regularly reviewed through the provider’s electronic records system. The provider appropriate policies and procedures in place to ensure safety around some core areas of care, such as safeguarding, whistleblowing, mental capacity, safeguarding and infection prevention and control.

This is the first inspection for this newly registered service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

The registered managers undertook detailed assessments of people’s health, social and broader needs before they began using the service. People were fully included in the process. Staff worked with external professionals when needed to ensure people got the right care and support.

Induction, training and supervision were well planned. Training was carried out by an accredited trainer and supervisions by experienced staff.

Care records were accurate, up to date and sufficiently detailed. Policies and procedures had regard to good practice and standards. People were supported to maintain and develop their independence, by staff who respected their rights.

Consent was evident but documentation regarding best interests decision making needed improvement.

This is the first inspection for this newly registered service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

People and relatives were respected and valued by staff who knew them well and behaved in line with the provider’s person-centred ethos. The provider supported staff well to fulfil their role effectively. They were given the time to meet people’s needs in a calm, respectful way.

The registered managers led by example in terms of how they wanted people to be treated. Person-centred care, and dignity, was at the forefront of care planning and delivery.

The registered manager and experienced staff reviewed care packages to ensure people’s needs and preferences were met.

This is the first inspection for this newly registered service. This key question has been rated good. This meant people’s needs were met through good organisation and delivery. Staff understood people’s needs well from the outset. They responded well to people’s suggestions and feedback. We received positive feedback from external partners regarding how flexibly the service worked to meet people’s needs.

People and relatives were listened to and their views played a part in how the service was run. The service worked proactively to understand people’s changing needs and to advocate for them when needed.

The provider had policies and processes in place to support significant changes in people’s lives, including at the end of their life.

This is the first inspection for this newly registered service. This key question has been rated good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.

The registered managers led the service well, with a shared commitment to person-centred care. The culture was supportive and inclusive. People, relatives, external professionals and staff had confidence in how the service was run. Queries and concerns were taken seriously and approached openly.

Quality assurance systems were effective. The service was small and the registered managers demonstrated a sound oversight of all aspects of the organisation. They were responsive to feedback during the inspection.