Continued Care from Oakville Ltd - Harrogate

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

Effective infection prevention and control systems were in place to protect people. People told us they felt safe and well cared for. They said staff were well trained and had an excellent understanding of their needs and preferences.

Enough staff were employed to meet people's needs in a timely way. Medicines management procedures were in place. People did not report any concerns regarding their medicines.

The provider acted proactively to make sure staff continued to receive training throughout the Covid-19 pandemic. This included training videos on how to use personal protective equipment safely.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for

granted. Right support, right care, right culture is statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.

The service was able to demonstrate how they were the underpinning principles of Right support, right care, right culture.

Right support People received personalised support. Staff knew people and understood what was important to them and the best way to provide care to them. People told us staff had developed creative ways to communicate and to increase their self-confidence and maximise independence. "[Name] needs to be stimulated and alert and have fun and they [Staff] do all these things for them."

Right care: There was a positive staff culture that was person-centred and inclusive. People received planned and co- ordinated person-centred support that was appropriate and inclusive for them.

Right culture: The quality of the service provided reflected the need for people with learning disabilities and autism to live meaningful lives that include control, choice, and independence. The service had a strong emphasis on continuous improvement and research was carried out into current best practice.