Mobile Care Services Limited

Not everyone using the service receives a regulated activity. The Care Quality Commission (CQC) only inspects services where a regulated activity is provided. This is help with tasks related to personal hygiene and eating. Where they do; we also consider any wider social care provided.

We assessed the service against the Right Support, Right Care, Right Culture guidance to determine whether the provider ensured that people with a learning disability and autistic people were treated with respect, equality, dignity, and given choices, independence, and good access to local communities that most people take for granted. We found these principles were not always upheld, and further work was needed to improve. For example, to ensure information was consistently met the accessible information standard; in a format the person could understand.

Some systems and processes for managing people’s care did not offer staff sufficient guidance. Risk management was not always robust. Where people had identified risks, staff did not consistently have the information they needed or have tasks listed to prompt them to ensure important checks were completed. Medicines were not consistently given in a safe way. Some important records were not in place for people, such as body maps related to skin damage.

Staff were recruited safely and training was given, but not all staff had received training updates when needed or had competency assessments to ensure they had the necessary skills for their role.

Mobile Care Services Limited had been purchased by a new provider during early 2025 and had subsequently gone through a period of change. A lot of staff felt this had impacted negatively on morale and some had not felt supported.

The service required improvement with their monitoring and governance to ensure any gaps in safe care were addressed promptly. Improvements were also needed in staff support, training and competency checks to ensure people received a consistent person-centred quality and safe service.

We found the provider was in breach of 1 legal regulation in relation to good governance. We have asked the provider for an action plan telling us when needed improvements will be made, with a timescale.