Optimist Care Ltd
- Home care
- Dementia care
- Registered since 2021
- Thurrock, East of England
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
4 years
since the latest rating was published. A rating this old may not show how the service is today.
3 of 40
rated home care services in Thurrock are rated Requires improvement, like this one.
Optimist Care Ltd: inspection record
Rated Requires improvement in January 2023.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Divine Comfort Care Services (Good, 0.7 miles away) and Caremark Thurrock (Good, 0.9 miles away).
Nearest home care services:
- – AMA Support Care Services Ltd Not yet rated, 0.4 miles away
- G Divine Comfort Care Services Good, 0.7 miles away
- – Akaba Social UK Ltd No overall rating, 0.9 miles away
- G Caremark Thurrock Good, 0.9 miles away
- – Time2Time Service Limited Not yet rated, 1 mile away
About the service
From the Care Quality Commission's inspection report published 27 January 2023. Quoted under the Open Government Licence.
Optimist Care is a domiciliary care service providing personal care to people who live in their own houses and flats. At the time of our inspection, 1 person used the service, this person received personal care.
Read the rest of CQC's summary
Not everyone who uses domiciliary care services receives personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
What inspectors found
Effective processes were not in place to ensure the safe recruitment of staff. We found gaps in staff recruitment folders. We were unable to assess if staff employed at Optimist Care had completed a robust induction as no records were available on staff files. We have made a recommendation about staff inductions.
Read the rest of CQC's summary
Improvements were required in relation to some aspects of medicines management. Audits and quality assurance were in place but needed some improvement to ensure the service continually improved and provided positive outcomes for people. The provider had not considered any end of life care wishes the person may have.
The person and their relative spoke positively about the care provided. The service had a small staff team who worked closely together and knew the person well. Staff told us they had enough personal protective equipment (PPE) and had received training in how to use it.
The provider had arrangements in place for health professionals to work together to support the person's needs.
Questions to ask the service
- Safe was rated Requires improvement on 27 January 2023. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 27 January 2023. Ask about staff training and how health appointments are arranged.
- Well-led was rated Requires improvement on 27 January 2023. Ask about changes in management and what has changed since the report.
- The last rating is 4 years old. Ask what has changed since then.
Registration details
- Registered manager
- Monsur Olanigan
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 27 January 2023. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Optimist Care Ltd
- Ownership type
- Organisation
- Companies House number
- 12910538 (opens Companies House)
Getting help from Thurrock Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Thurrock Council
- Ask for a care needs assessment
- Phone: 01375 511 000, Monday to Friday, 9am to 5pm (limited service 7am to 7pm, seven days a week)
- Contact adult social care online
- Support for carers
- Care home fee rates published by the council
Checked on the council's website, November 2026.
Common questions
- Does Optimist Care Ltd provide nursing care?
- The Care Quality Commission's register does not list nursing care for Optimist Care Ltd.
- When was Optimist Care Ltd last inspected?
- The Care Quality Commission's latest rating for Optimist Care Ltd was published on 27 January 2023.
- Who runs Optimist Care Ltd?
- Optimist Care Ltd is run by Optimist Care Ltd.
- What is Optimist Care Ltd's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 27 January 2023.
Contact
- Phone
- 07861 786903
- Address
- 12 Lever Square, Grays, RM16 4EX Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Divine Comfort Care Services (Good, 0.7 miles away) and Caremark Thurrock (Good, 0.9 miles away).
Nearest home care services:
- – AMA Support Care Services Ltd Not yet rated, 0.4 miles away
- G Divine Comfort Care Services Good, 0.7 miles away
- – Akaba Social UK Ltd No overall rating, 0.9 miles away
- G Caremark Thurrock Good, 0.9 miles away
- – Time2Time Service Limited Not yet rated, 1 mile away