Alliance Community Home Care Ltd

There were enough staff and staff were recruited safely. Management shared learning with staff. Staff were up to date with training and the registered manager had good oversight of training.

People's capacity to consent to care and support had been assessed and recorded. The registered manager and staff understood people had the right to make their own decisions about their care. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Care plans were created with people and, where appropriate, their relatives. Care was regularly reviewed. Relatives we spoke to were positive about the care their family received. Care plans were detailed and included personal history, background, family, interests and social contacts.

Staff described a positive culture and staff told us they felt listened to by the registered manager.

Quality assurance and governance systems to monitor the quality and the safety of the service were in place, regular checks were completed and were effective in identifying areas for improvements.