Dion Care Services Limited

Risks to people's safety were assessed and reviewed. The provider had systems in place to protect people from the risk of abuse and staff knew how to recognise and report any concerns about people's safety. The provider worked in partnership with other healthcare professionals to support people's needs when appropriate.

People's care was personalised. The provider had assessed people's needs prior to them receiving care and documented important information in people's care plans. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People told us the staff were kind and caring. People were supported by a small, consistent staff team who understood how they liked to be supported. There were enough staff available to meet people's needs and preferences for support. Staff received an induction when starting in their role and were provided with appropriate training to support their knowledge.

People and staff spoke positively about the management and culture of the service. The provider had started to implement processes for monitoring the quality and safety of the service. People and their relatives were involved in the service and were asked for their feedback regularly. The provider used this feedback to develop and improve the service.