SYM Care Ltd T/A Visiting Angels South Bucks
- Home care
- Dementia care
- Registered since 2021
- Griffitts Yard, Buckinghamshire, South East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
4 years
since the latest rating was published. A rating this old may not show how the service is today.
51 of 67
rated home care services in Buckinghamshire are rated Good, like this one.
SYM Care Ltd T/A Visiting Angels South Bucks: inspection record
Rated Good in January 2023.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Chesham Supported Living Good, 0.2 miles away
- G Caremark (Chiltern & Three Rivers) Good, 0.5 miles away
- – Chesham Not yet rated, 0.5 miles away
- G PAI Healthcare Ltd Good, 0.7 miles away
- – Premier Care Support Limited Not yet rated, 2.6 miles away
About the service
From the Care Quality Commission's inspection report published 17 January 2023. Quoted under the Open Government Licence.
SYM Care Ltd T/A Visiting Angels South Bucks is a domiciliary care agency providing care to people in their own homes in Chesham and the surrounding area. At the time of our inspection 9 people were receiving the regulated activity of personal care from the service. Not everyone using the service received personal care. CQC only inspects where people receive personal care, which is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
What inspectors found
People were protected from abuse and harm. Staff knew how to report any concerns relating to people's safety and the service had systems to report and investigate concerns. Risk assessments identified how potential risks should be managed to reduce the likelihood of people experiencing harm. Staff understood the risks to people and delivered safe care in accordance with people's support plans. There were sufficient staff deployed to keep people safe and meet their needs. Relatives told us staff were mostly punctual and no one we spoke with had experienced a missed visit. The service aimed to ensure only suitable staff were selected to work with vulnerable people, and checks were carried out to allow safe recruitment decisions to be made.
Read the rest of CQC's summary
Each staff member had received an induction and training to enable them to meet people's needs effectively. We saw that supervision meetings were planned, and spot checks were conducted for staff who told us they felt supported by the registered manager to perform their role. People were supported to have maximum choice and control of their lives and staff provided them with care in the least restrictive way possible and acted in their best interests; the policies and systems in the service promoted this practice.
People's care plans were person-centred and focused on what was important to people. Care plans were regularly reviewed, and people were involved in the reviews.
Relatives and staff spoke positively of the management; they found them approachable and supportive. Staff were given appropriate responsibility which was continuously monitored and checked by the registered manager. There were systems to monitor, maintain and improve the quality of the service.
Questions to ask the service
- The last rating is 4 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Lisamarie Spain
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 17 January 2023. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- SYM CARE LTD
- Ownership type
- Organisation
- Companies House number
- 13497347 (opens Companies House)
Getting help from Buckinghamshire Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Buckinghamshire Council
- Ask for a care needs assessment
- Phone: 01296 383 204
- Support for carers
- Paying for care: Buckinghamshire Council
Checked on the council's website, November 2026.
Common questions
- Does SYM Care Ltd T/A Visiting Angels South Bucks provide nursing care?
- The Care Quality Commission's register does not list nursing care for SYM Care Ltd T/A Visiting Angels South Bucks.
- When was SYM Care Ltd T/A Visiting Angels South Bucks last inspected?
- The Care Quality Commission's latest rating for SYM Care Ltd T/A Visiting Angels South Bucks was published on 17 January 2023.
- Who runs SYM Care Ltd T/A Visiting Angels South Bucks?
- SYM Care Ltd T/A Visiting Angels South Bucks is run by SYM CARE LTD.
- What is SYM Care Ltd T/A Visiting Angels South Bucks's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 17 January 2023.
Contact
- Phone
- 01494 328533
- Address
- 16a Chiltern Court, Asheridge Road, Chesham, HP5 2PY Map (opens Google Maps)
Compare nearby
- G Chesham Supported Living Good, 0.2 miles away
- G Caremark (Chiltern & Three Rivers) Good, 0.5 miles away
- – Chesham Not yet rated, 0.5 miles away
- G PAI Healthcare Ltd Good, 0.7 miles away
- – Premier Care Support Limited Not yet rated, 2.6 miles away