PAI Healthcare Ltd
- Home care
- Registered since 2019
- Griffitts Yard, Buckinghamshire, South East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
5 years
since the latest rating was published. A rating this old may not show how the service is today.
51 of 67
rated home care services in Buckinghamshire are rated Good, like this one.
PAI Healthcare Ltd: inspection record
Rated Good in February 2022.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Chesham Supported Living Good, 0.5 miles away
- – Chesham Not yet rated, 0.7 miles away
- G SYM Care Ltd T/A Visiting Angels South Bucks Good, 0.7 miles away
- G Caremark (Chiltern & Three Rivers) Good, 1.2 miles away
- – Premier Care Support Limited Not yet rated, 1.9 miles away
About the service
From the Care Quality Commission's inspection report published 4 February 2022. Quoted under the Open Government Licence.
PAI Healthcare Ltd is a domiciliary care service. It is registered to provide personal care to people living in their own homes. At the time of our inspection, 15 people were using the service.
Read the rest of CQC's summary
CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wide social care provided.
What inspectors found
The registered manager completed regular checks to monitor the quality and safety of the service, but these were not formally recorded or reviewed. Audits were not always documented. People's care plans lacked sufficient detail to guide staff. Notifications required to be sent to the Care Quality Commission were not submitted when required.
Read the rest of CQC's summary
We have recommended the provider looks at best practice and guidance in relation to quality assurance processes.
People received care and support from a consistent staff team which enabled continuity of care. There were enough staff available to meet people's needs.
People received care that was delivered by staff who knew how to keep them safe. Staff had received safeguarding adults from abuse training and knew how to act on any concerns. Risk assessments were in place to manage potential risks to people's health and well-being. Effective infection control processes were in place and staff completed regular testing for COVID-19. Staff had access to appropriate personal protective equipment (PPE) to help prevent the spread of infection. People received their medicines as prescribed by a staff team trained to do so.
People were supported by a staff team who had received appropriate mandatory training to fulfil their role and responsibilities. The provider planned to further develop their training to support specific care needs. Staff told us they felt supported in their role and the registered manager was supportive, open and sensitive to the difficulties they faced.
People, and their relatives, were fully involved in decisions about their care and support needs and were supported to have maximum choice and control of their lives. Staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were supported to maintain good health and access health care professionals. Where required, people were supported with their nutritional needs.
People and their relatives spoke positively about the kind, caring attitude of staff and were satisfied with the
care and support they received. Staff treated people with dignity and respect and people's independence was promoted.
People and relatives were complimentary of the service they received and said they would recommend PAI Healthcare Ltd to others.
Questions to ask the service
- Well-led was rated Requires improvement on 4 February 2022. Ask about changes in management and what has changed since the report.
- The last rating is 5 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
Registration details
- Registered manager
- Regina Muchunga
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Learning disabilities or autistic spectrum disorder, Older People, Physical Disability, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 4 February 2022. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- PAI Healthcare Ltd
- Ownership type
- Organisation
- Companies House number
- 11549826 (opens Companies House)
PAI Healthcare Ltd runs 2 services, all in the South East. 1 is rated Good or Outstanding and 1 has no rating yet.
Other services run by PAI Healthcare Ltd
- – Better At Home - North Bucks Not yet rated. Home care, Milton Keynes
Getting help from Buckinghamshire Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Buckinghamshire Council
- Ask for a care needs assessment
- Phone: 01296 383 204
- Support for carers
- Paying for care: Buckinghamshire Council
Checked on the council's website, November 2026.
Common questions
- Does PAI Healthcare Ltd provide nursing care?
- The Care Quality Commission's register does not list nursing care for PAI Healthcare Ltd.
- When was PAI Healthcare Ltd last inspected?
- The Care Quality Commission's latest rating for PAI Healthcare Ltd was published on 4 February 2022.
- Who runs PAI Healthcare Ltd?
- PAI Healthcare Ltd is run by PAI Healthcare Ltd. It runs 2 services, all in the South East.
- What is PAI Healthcare Ltd's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 4 February 2022.
Contact
- Phone
- 01442 462696
- Address
- First Floor Office, 16 High Street, Chesham, HP5 1EP Map (opens Google Maps)
Compare nearby
- G Chesham Supported Living Good, 0.5 miles away
- – Chesham Not yet rated, 0.7 miles away
- G SYM Care Ltd T/A Visiting Angels South Bucks Good, 0.7 miles away
- G Caremark (Chiltern & Three Rivers) Good, 1.2 miles away
- – Premier Care Support Limited Not yet rated, 1.9 miles away