Twilight Years Limited

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Right Care: People received person-centred care from staff who knew them well. The service had enough appropriately skilled staff to meet people's needs and keep them safe.

Right Culture: Staff provided people with care, which met their needs and took account of their preferences. People and those important to them were involved in planning their care. People told us they would recommend the service.

People were protected from abuse. Staff were trained in how to identify abuse and how to report concerns about people's safety. Risks to people's safety had been identified and managed. Staff were trained in how to provide care in a safe way. There were enough staff to support people. Staff supported people, as they needed, to take their medicines. People were protected from the risk of infection. Staff were trained in infection control and used appropriate personal protective equipment. The registered manager had systems to ensure lessons were learned from any incidents to ensure the safety of the service.

The provider had introduced additional systems to seek people's views and used feedback received to improve the service. Staff worked with other services which supported people, to ensure people received the care and support they needed. The provider usually notified us of significant incidents. We found they had not informed us promptly when two reportable incidents had occurred. They had introduced additional systems before our inspection to ensure notifications of incidents were provided promptly as required.