Lakeland Care & Support Services Limited

Lakeland Care & Support Services Limited provides personal care to people living in their own homes in the Furness and Millom districts of Cumbria. The service also supports people living in an extra care housing complex in Millom. There were 217 people receiving support at the time of our inspection.

People were protected from abuse. The staff were trained in how to identify and report concerns about people's safety. Risks to people's safety had been identified and managed. The staff had completed training in how to provide people's care in a safe way. There were enough staff to support people. The staff supported people, as they needed, to take their medicines. The staff were trained in infection control and how to use personal protective equipment. They followed infection prevention and control procedures to protect themselves and people they cared for from the risk of infection. The provider had systems in place to ensure lessons were learnt from any incidents to ensure people were safe.