BG Healthcare Cumbria Branch
- Home care
- Dementia care
- Registered since 2023
- Barrow-in-Furness, Westmorland and Furness, North West
Good
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
6 months
since the latest rating was published.
25 of 29
rated home care services in Westmorland and Furness are rated Good, like this one.
BG Healthcare Cumbria Branch: inspection record
Rated Good in April 2026.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- – Cumbria Not yet rated, less than 0.1 miles away
- G Lakeland Care & Support Services Limited Good, 0.3 miles away
- G MSH Healthcare Good, 0.3 miles away
- G Creative Support - Barrow Personalised Services Good, 0.3 miles away
- – Axis Care Cumbria Office Not yet rated, 0.4 miles away
What inspectors found
From the Care Quality Commission's assessment published 20 April 2026 (assessment visit 12 January 2026). Quoted under the Open Government Licence.
Date of Assessment: 03 March to 12 March 2026. BG Healthcare Cumbria Branch is a home care service, providing personal care to people in their own homes. There were 30 people using the service at the time of our inspection. This service was registered with us on 21 August 2023, and this is their first assessment. We assessed the quality statements from the key questions of safe, effective, caring, responsive and well-led.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
People received support which was safe and caring. Staff understood people’s preferences and routines and provided person centred support. People had care plans which were regularly reviewed with them and updated when people’s needs changed. People were able to make decisions about their care.
Staff had undertaken training relevant to their role. Staff felt well supported by an approachable management team. The service operated safe recruitment procedures to ensure staff were suitable to work in the service.
The service undertook regular governance checks. They were proactive in learning lessons from incidents and feedback from people and staff to continually improve the care people received.
During the assessment we identified some areas where records could be strengthened, particularly in relation to medicines and information about people’s health needs. The service put actions in place to address these areas. There was no evidence that people had experienced harm because of these concerns.
Overall, people received kind and respectful care from staff who knew them well. The service demonstrated a willingness to reflect on feedback and to take action where improvements were required.
-
Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
This is the first assessment for this newly registered service. This key question has been rated good. This meant people were safe and protected from avoidable harm.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
This is the first assessment for this newly registered service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
This is the first assessment for this newly registered service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
This is the first assessment for this newly registered service. This key question has been rated good. This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
This is the first assessment for this newly registered service. This key question has been rated good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Juliana Okoro
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Mental Health, Older People, Physical Disability, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Brown Glass Ltd
- Ownership type
- Organisation
- Companies House number
- 12427253 (opens Companies House)
Brown Glass Ltd runs 3 services, all in the North West. 1 is rated Good or Outstanding and 2 have no rating yet.
Other services run by Brown Glass Ltd
- – BG Healthcare Carlisle Branch Not yet rated. Home care, Cumberland
- – Brown Glass Ltd trading Brown Glass Health Care Services Not yet rated. Home care, Lancashire
Getting help from Westmorland and Furness Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Westmorland and Furness Council
- Ask for a care needs assessment
- Phone: 0300 373 3301, Monday to Thursday 9am to 5pm, Friday 9am to 4.30pm. Out-of-hours emergencies: 01539 768 700
- Contact adult social care online
- Support for carers
- Care home fee rates published by the council
Checked on the council's website, November 2026.
Common questions
- Does BG Healthcare Cumbria Branch provide nursing care?
- The Care Quality Commission's register does not list nursing care for BG Healthcare Cumbria Branch.
- When was BG Healthcare Cumbria Branch last inspected?
- The Care Quality Commission's latest rating for BG Healthcare Cumbria Branch was published on 20 April 2026.
- Who runs BG Healthcare Cumbria Branch?
- BG Healthcare Cumbria Branch is run by Brown Glass Ltd. It runs 3 services, all in the North West.
- What is BG Healthcare Cumbria Branch's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 20 April 2026.
Contact
- Address
- Suite 109 College House Business Centre, Howard Street, Barrow-in-furness, LA14 1NB Map (opens Google Maps)
Compare nearby
- – Cumbria Not yet rated, less than 0.1 miles away
- G Lakeland Care & Support Services Limited Good, 0.3 miles away
- G MSH Healthcare Good, 0.3 miles away
- G Creative Support - Barrow Personalised Services Good, 0.3 miles away
- – Axis Care Cumbria Office Not yet rated, 0.4 miles away