Carrick Healthcare Ltd

There were individual risk assessments which were person centred to ensure people were protected and could be supported safely. People received care and support as and when it was commissioned. There had been no missed calls and all calls were monitored to identify any gaps.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff were recruited safely and were deployed to suit the specific needs of people. Staff told us they enjoyed working for the agency and felt very supported by managers.

Staff demonstrated a good understanding about safeguarding people from the risk of abuse. Training was provided and regularly updated. Staff were reminded of safeguarding issues and practices in meetings to ensure information was current to support staff.

Most people administered their own medicines, but where staff supported people, they managed medicines according to national guidelines. Support for people was planned to ensure the person's needs and wishes were considered.

There was a strong person-centred culture within the staff team. Care and support plans had been developed for people, to understand the reasons for some people's behaviours and actions. They provided guidance for staff to ensure consistent approaches were used when supporting those people.

Staff knew people they supported well and demonstrated an understanding of their individual care and communication needs. This helped ensure people people's views were heard and their diverse needs met.

Safe infection control measures were followed by staff and there was enough PPE available to support this.

Staff were supported by a system of induction, training, supervisions, appraisals and staff meetings. Staff

were appropriately trained, and their competency regularly checked, to ensure people's needs were met.

People's relatives and staff told us management were approachable and they listened to them when they had any concerns or ideas. All feedback was used to make continuous improvements to the service.

For more information, please read the detailed findings section of this report. If you are reading this as a separate summary, the full report can be found on the Care Quality Commission (CQC) website at www.cqc.org.uk