Charismatic Care Ltd

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

Right Support People were enabled to have a good outcomes and a good quality of life with the support they received. Staff focused on people's strengths and promoted what they could do, so people had a fulfilling and meaningful everyday life. Staff supported people to take part in activities and pursue their interests.

Staff supported people to have the maximum possible choice, control and independence. Staff supported people to make decisions, in line with best practice guidance. Staff gave people time to communicate their views, using their preferred communication method.

The service supported people in a holistic manner which promoted their wellbeing. Staff enabled people to access health and social care support when needed and liaised with professionals for the benefit of people they supported.

Staff supported people with their medicines in a way that promoted their independence and achieved the best possible health outcome.

Right Care People received kind and compassionate care. Staff treated people with respect and dignity. They knew people well and responded to their individual needs.

Staff understood how to protect people from poor care and abuse. The service worked well with other agencies to keep people safe. Staff had training on how to recognise and report abuse and they knew how

to apply it.

The service had enough appropriately skilled staff to meet people's needs and keep them safe. People who had individual ways of communicating, such as body language, sounds, Makaton (a form of sign language), pictures and symbols could interact comfortably with staff and others involved in their care. Staff had the necessary skills to understand them.

People's care and support plans reflected their range of needs and this promoted their wellbeing and enjoyment of life. People's risk assessments were completely fully to understand the risks and how to mitigate them.

Right culture People led inclusive and empowered lives because of the ethos, values and attitudes of the management and staff. The whole service placed people's wishes, needs and rights at the heart of everything they did.

People were supported by staff who were trained and understood best practice in relation to people's strengths, impairments or sensitivities and working with people with a learning disability and autistic people. This meant people received care that was tailored to their needs.

People and those important to them were involved in planning their care.

The registered manager evaluated the quality of support provided to people, involving the person, their representatives and professionals as appropriate. They had regular contact with staff and people/relatives using the service, which minimised the risk of closed cultures developing.

People's quality of life was enhanced by the service's values and culture and the desire to improve people's lives.