Integrated Kare Solutions Limited

People and their relatives said staff were kind and caring. They said they were treated with dignity and staff promoted their independence. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People received an initial care needs assessment which formed part of the person-centred care plan. People and their relatives told us they were involved in their care planning and were always offered choice. They told us staff were respectful of the person's cultural needs and were polite. People and their relatives appreciated receiving care from the same staff group and told us staff never missed a call and usually arrived at their preferred time.

The service had a safe recruitment process in place and new staff followed an induction programme. Staff were experienced and people told us staff were skilful. The registered manager carried out regular staff supervisions and observational assessments to ensure staff were competent.

Staff had received infection prevention and control training including donning and doffing of personal protective equipment (PPE). People confirmed staff wore PPE and the registered manager conducted spot checks to ensure staff were wearing PPE correctly. The service followed government guidelines in relation to the COVID-19 virus pandemic and carried out risk assessments to mitigate risks.

The registered manager promoted an open and honest culture and led by example. Staff told us they felt valued and supported by the registered manager. The registered manager carried out regular audits as part of the service's quality assurance process. People and their relatives told us the registered manager contacted them regularly either by telephone or visits to gain feedback on the service being provided.

The registered manager spoke enthusiastically about the service and future development. Staff told us the registered manager expected a high standard of care and they spoke positively about working for the service.