Tordan Healthcare

Staff were passionate about maintaining people's independence and this was at the core of everything the service did. People were encouraged to do as much for themselves as they could and were supported to access community facilities to limit the risk of social exclusion. Holistic support reflected the needs, wishes and personality of each individual.

Staff were matched to the people they supported, building relationships and giving consistent support in a way people wanted their needs to be met. People told us they were fully involved in planning and reviewing their care and had a full say in how their care was delivered.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The service was well led by managers who were dedicated to providing a service which was responsive to need. Systems to manage to governance of the service were in place, including regular feedback from people who used the service who told us that they were consulted about service delivery and were fully satisfied with the care and support they received.

Staff were highly motivated and skilled in their role. They had undertaken appropriate training and where specific needs were identified, they undertook further training to be able to meet them.