Reed Specialist Recruitment Ltd - Community Care - Manchester

Staff received an induction and training to enable them to fulfil their job role. Staff received regular supervision and support from the registered manager. People received a robust assessment to ensure the provider could meet their needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Relatives told us the staff were caring and their relation had formed good relationships with them. People were supported to communicate with their chosen form of communication and people were treated with dignity and respect. Staff built relationships with families.

Care plans highlighted people's needs and staff told us they were updated when required. Staff could describe how they cared for each person in line with their care plan. Complaints were acknowledged and responded to.

The provider understood their responsibilities under their registration and retained oversight of the service through audit and monitoring. Staff felt supported and could speak with the registered manager with confidence. The provider was continually reviewing the service against their improvement plan which highlighted areas to improve.