Reed Specialist Recruitment Limited - Leeds

Not everyone who used the service received personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

The documents we reviewed showed staff had appropriate background checks in place before starting work, and staff received good levels of training and support.

There were systems and processes in place to identify and investigate potential abuse through safeguarding procedures, and there were processes in place to report and investigate accidents and incidents.

People received an assessment to ensure staff could meet their needs before they used the service, and people were supported to eat and drink enough to maintain a balanced diet. Staff worked with other agencies to ensure people's health and wellbeing were maintained.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People's relatives said staff were kind, caring and compassionate. They also said staff respected people's choices, independence and privacy. Care plans recorded people's cultural and religious preferences, where relevant.

Care plans contained good person-centred information about what people could do for themselves and what support they needed.

There were systems and processes in place for measuring the quality of the service and making improvements to it. Staff and relatives said they were confident in the leadership of the service.