N-Able Services Limited

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

Risks to people had been identified and staff had clear guidance to manage and reduce risk. People were protected from the risk of harm and abuse and everybody we spoke to felt confident to raise any concerns.

Safe recruitment practices were in place and people were supported by staff who had undertaken a thorough induction process and training relevant to their roles. Enough staff were employed to meet the needs of the people using the service. Staff were supported through regular supervision and team meetings, and felt well supported by the registered manager.

Medicines were administered by trained and competent staff and staff had access to personal protective equipment (PPE) to prevent and control the spread of infection.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People's independence was promoted and their right to privacy and dignity respected. People and their relatives spoke positively about the staff and management team and told us their views and feedback were regularly sought.

People knew how to make a complaint and they were confident about raising concerns should they need to.

The registered manager was described as supportive and approachable. They worked in partnership with other agencies to ensure people received care and support that was consistent with their assessed needs.