Lehope Care Limited

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People's experience of using this service and what we found

Right Support: People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. We have made a recommendation to ensure these are always documented. Staff supported people to take part in activities and pursue their interests in their local area. Staff communicated with people in ways that met their needs. People were supported by trained staff to take their medicines.

Right Care: We found room for improvement with safeguarding reporting and recruitment. People received kind and compassionate care. Staff protected and respected people's privacy and dignity. People who had individual ways of communicating, using body language, sounds, pictures, and symbols could interact comfortably with staff. People's care plans reflected their range of needs, and this promoted their wellbeing and enjoyment of life.

Right Culture: People and those important to them, were involved in planning their care. Staff received an induction and training to enable them to meet people's needs. Spot checks and competencies were completed, and staff felt supported by the registered manager.