St Helena Care and Support Limited

Medicines were managed safely, and people were supported by trained staff. Medicine audits were able to highlight any errors so appropriate action could then be taken to reduce a reoccurrence. Checks were undertaken to ensure staff continued to be competent to manage medicines safely.

Recruitment practices were safe, and checks were carried out to make sure staff were suitable to work with people who needed care and support. Staff received the training they required to meet people's needs. Staff spoke positively about the support they received from the registered manager and told us they felt listened to.

People's needs were comprehensively assessed with them and were at the centre of their care and support. Care plans were personalised to meet their individual needs. People told us staff knew them well, were kind and caring, respected their privacy and dignity and promoted their independence.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Systems were in place to monitor the quality of the service people received. The management team were committed to providing a high-quality service to people with a strive to continuous improvement. The registered manager worked well with external agencies to provide a better outcome for people who use the service.