Nurse Plus UK - Colchester

People and their representatives told us the service had managed the COVID-19 pandemic well, however screening measures of visitors needed to improve to ensure office staff were protected from the risk of catching and spreading infection.

We have made a recommendation about working safely in domiciliary care.

People using the service had specific care packages with a dedicated staff team. This ensured they received a consistent and reliable service. The recruitment and selection process ensured the right staff were matched to people's preferences and personality. Staff were provided with the training they needed to carry out their roles, but required additional training to meet people's specific needs, including people living with a brain injury.

We have made recommendation about staff training.

People were treated with dignity, respect and kindness. Staff understood their responsibilities to respect people's right to privacy, confidentiality and to promote their independence. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Although no one using the service required end of life care at the time of this inspection, systems were in place to ensure people received the right support to have a comfortable, dignified and pain-free death.

People and their representatives spoke positively about the management of the service. Staff intuitively provided care in line with the values of the company. Staff described Nurseplus UK as a good company to work for, with good teamwork, good team morale and a transparent culture.

The registered manager told us they regularly reviewed the quality of the service via audits and

conversations with people, their representatives and staff to assess what was working well, and what needed to improve. The registered manager worked in partnership with other health professionals, family members, advocates and case managers to ensure people received joined up care and support.