Nurse Plus UK - Exeter

We visited the location's office on 18 March 2026. We gave the service notice of the inspection. This was because it is a small service and we needed to be sure the provider would be available to support the inspection.

At the time of the assessment there were no people using the service who had a learning disability. As a result, we were not able to assess the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.

People received safe,personalised care that met their needs. People were supported by a consistent team of key workers who knew them well, including how they liked to be supported and what support they required to manage any risks to their safety. Clear care records were in place outlining people’s support needs. The manager undertook regular review of people’s care and updated care plans as and when required.

Systems were in place to promote safe medicines management. Staff followed procedures to protect people from the risk and spread of infections. Staff provided any support required with accessing healthcare services, and staff liaised with relatives promptly if they had any concerns about a person’s health or welfare.

Staff were well supported in their role with good access to training and supervision. Staff felt able to speak openly with the registered manager. The registered manager had implemented systems to facilitate good communication, and processes to record and learn from any incidents, accidents or complaints that occurred. A regular programme of spot checks were in place to review the quality and safety of care delivery.