3HA Care Services

At the last inspection, the provider was in breach of the regulations. They had failed to ensure clear guidance was available to staff about the risks to people’s health needs, medicines management and the safe recruitment of staff. At this assessment, we found a comprehensive recruitment process and clearer risk assessments and care planning to ensure people received safe care. Improvements had been made and the provider was no longer in breach of the regulations relating to the question of Safe. People received safe care from staff who understood their personal and health care needs and followed healthcare guidance from professionals. Staff knew how to safely support people around their individual risks, which protected their rights, and safeguarded them from abuse and neglect. Medicines administration was managed well by safely recruited, competent and trained staff.

At the last inspection, the provider was in breach of the regulations. They had failed to ensure an effective system for the oversight and monitoring of the quality of the service was in place. At this assessment, we found safe recruitment processes, clear information about risks to people and care planning and systems in place to monitor the quality of the service people received. Improvements had been made and the provider was no longer in breach of the regulations relating to the question of Well led. People and their family members thought the service was well managed. Contact with the office was easy and staff were responsive, and their issues were dealt with quickly. Communication with people through reviews of their care and follow up calls and visits were effective in ensuring they received a quality service. A person said, “I would recommend the service as I have found the staff, kind, very respectful, polite and the staff who come to us respect our home and our wishes.”