Safehands Recruitment Ltd

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People's care outcomes, goals and life aspirations had been fully recorded by the registered manager so that staff could promote them. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People's physical and emotional needs had been comprehensively assessed. Staff had access to individual risk assessments which guided them on how to reduce risks to people, whilst promoting their independence. People who may experience behaviours of distress were supported with clear plans that recognised the triggers and signs of emotional distress, and how they would like to be supported.

Detailed care records were kept for people and other care agencies to refer to, this ensured that care staff were up to date on people's care needs. People were supported with the safe administration of their medicines.

Right Care

People were provided with person centred care by a staff team who knew their needs well. This means that care was tailored to their individual needs and was personalised. Staff spoke positively about their caring role and were passionate about providing good quality care. The service was led by a registered manager who valued people as individuals and sought to get the right staff in place to meet people's needs.

People were provided with dignified care which respected their privacy and promoted their independence. When people's care needs changed, this was pre-empted by staff and their care was adjusted to meet these needs. People were protected from the spread of infection.

Care plans were made with people, their relatives, and professionals to ensure that staff fully understood people's care needs. People's communication needs had been assessed, this supported staff in interactions with people whilst providing care and support.

Right Culture

People were empowered to live a life of their choice by the staff supporting them. People were supported by a service which valued and promoted people's individuality, independence and human rights. Policies and care planning supported this culture.

The management team adopted an open learning culture where good practice was celebrated, and lessons were learned. Staff felt supported in their caring roles and adopted the caring values of the organisation. There was an open and honest culture between people, relatives, staff and leaders where they all felt confident to raise concerns and complaints.