Future Care & Support Service
- Home care
- Dementia care
- Registered since 2010
- Central Birmingham, Birmingham, West Midlands
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
First rated Good in 2016, most recently Requires improvement in May 2019.
7 years
since the latest rating was published. A rating this old may not show how the service is today.
37 of 162
rated home care services in Birmingham are rated Requires improvement, like this one.
Future Care & Support Service: inspection record
Rated Requires improvement in May 2019.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Care4Less Limited (Good, less than 0.1 miles away) and Touchheart Healthcare Main Office (Good, less than 0.1 miles away).
Nearest home care services:
- – Cobalt Square Not yet rated, less than 0.1 miles away
- – Just Call 4 Care Services No overall rating, less than 0.1 miles away
- – OHGB Ltd Not yet rated, less than 0.1 miles away
- G Care4Less Limited Good, less than 0.1 miles away
- RI Purple Flower Care Requires improvement, less than 0.1 miles away
What inspectors found
From the Care Quality Commission's inspection report published 8 May 2019. Quoted under the Open Government Licence.
About the service: Future Care & Support Service is a domiciliary care agency that was providing personal care and support to two people living in their homes at the time of the inspection.
Read the rest of CQC's summary
People's experience of using this service: We were not able to speak with either people using this service however our findings suggested the quality and safety of the service remains inconsistent. A staff member told us they felt supported and showed care and concern for the person they supported. A healthcare professional spoke positively about the service and its benefits for a person. Another person continued to experience late calls and this issue had not been adequately addressed as found at our last inspection in June 2018. Records were not accurately maintained and staff had not received all training relevant to the support they provided. The provider had gathered people's feedback on occasions and this was often positive. Improvements were still required to systems and processes to ensure people consistently received a good, safe and effective service.
More information is in the full report.
Questions to ask the service
- Safe was rated Requires improvement on 8 May 2019. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 8 May 2019. Ask about staff training and how health appointments are arranged.
- Caring was rated Requires improvement on 8 May 2019. Ask how staff protect dignity and how people are involved in decisions about their care.
- Responsive was rated Requires improvement on 8 May 2019. Ask to see how care plans are kept up to date, how complaints are handled.
Registration details
- Registered manager
- Arvinder Basra
- Registered with the CQC since
- What it provides
- Domiciliary care service, Supported living service
- Who it supports
- Children 0-18 years, Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)6 inspection reports, latest 8 May 2019. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Ownership type
- Organisation
- Companies House number
- 03210205 (opens Companies House)
Getting help from Birmingham City Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Birmingham City Council
- Ask for a care needs assessment
- Phone: 0121 303 1234
- Contact adult social care online
- Support for carers
- Paying for care: Birmingham City Council
Checked on the council's website, November 2026.
Common questions
- Does Future Care & Support Service provide nursing care?
- The Care Quality Commission's register does not list nursing care for Future Care & Support Service.
- When was Future Care & Support Service last inspected?
- The Care Quality Commission's latest rating for Future Care & Support Service was published on 8 May 2019.
- Who runs Future Care & Support Service?
- Future Care & Support Service is run by Future Health And Social Care Association C.I.C..
- What is Future Care & Support Service's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 8 May 2019.
Contact
- Phone
- 0121 265 2650
- Address
- Cobalt Square 13th Floor, 83 Hagley Road, Birmingham, B16 8QG Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Care4Less Limited (Good, less than 0.1 miles away) and Touchheart Healthcare Main Office (Good, less than 0.1 miles away).
Nearest home care services:
- – Cobalt Square Not yet rated, less than 0.1 miles away
- – Just Call 4 Care Services No overall rating, less than 0.1 miles away
- – OHGB Ltd Not yet rated, less than 0.1 miles away
- G Care4Less Limited Good, less than 0.1 miles away
- RI Purple Flower Care Requires improvement, less than 0.1 miles away