Blackburn & District Supported Housing Limited

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

Right Care: People received person centred care and records reflected this. Medicines were being safely administered, though paperwork relating to medicines needed improving. We made a recommendation about this. People's needs were assessed and details of this was recorded in peoples care plans. People's equality and diversity needs were respected, and people were supported to be independent. People's records were securely stored, and staff were kind and considerate. People were able to express their views and could access advocacy services should they need to. No one in the service was end of life, though some people had provisions in place such a funeral plans. The registered managers had previously supported LeDer (Learning Disabilities Mortality Review) following a death in the service, and complied with their request for information.

Right Culture: Quality assurance systems needed to be more robust. We made a recommendation about this. The

registered managers knew about their responsibility to be open and honest and were supportive of our inspection. Staff meetings and meetings with people who use the service were taking place and relatives were kept up to date during visits or over the telephone. Surveys for people had been conducted, but staff and relative surveys had not. The registered managers told us they would look to action this. The service had a positive and open culture and staff told us they enjoyed their roles. Feedback about the management was positive. Staff worked in partnership with various agencies and health professionals to ensure people received the required support. Processes were in place to safeguard people and appropriate risk assessments were in place. There was limited examples of lessons learned and the registered managers told us how they would look to improve this. People's communication needs were being met and a complaints process was in place, though there had been no recent concerns raised.