Home Instead Braintree

CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People were supported by a small and consistent staff team who knew them well and understood how they liked to be supported. People received their care at their preferred times and the provider ensured people were contacted if there was any delay.

People and relatives spoke positively about the quality of care received and the kind and caring attitude of staff. People's care was personalised and enabled them to achieve good outcomes. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff received an induction when starting in their role and had completed a range of relevant training to develop their skills and knowledge. Staff told us they felt supported by the management team and able to discuss any issues. The provider had systems in place to monitor the quality and safety of the service and had developed positive working relationships with other healthcare professionals in order to support people's needs.

People and relatives told us the provider stayed in regular contact and they felt involved and able to feedback on the service. They told us the management team were approachable and they were confident any concerns raised would be acted upon promptly and appropriately.