Compassionate Care Tamworth

CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

The provider also had made improvements to their recruitment practices to ensure required checks were in place prior to staff supporting people.

People and relatives, we spoke with said they felt safe and records showed people were supported by staff who had the skills and knowledge to meet their needs.

The provider had systems in place to manage medicines and where people required medicines to be administered 'as and when required' there was guidance in place for staff to follow.

Provider systems were in place to check call durations and timings and the provider was in contact with people receiving care to review the care and check their experience of the care provided.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People and relatives gave us positive views on the care and the provider's communication with them. Staff working for the provider told us they felt well supported in their roles.

Improvements had been made and the provider had audits systems to ensure an oversight of the service provided. However, we found further improvement was required to ensure systems were in place to ensure all information from other agencies was recorded consistently. Improvement was also required to ensure that a system was established to make sure all other required agencies were notified as required when concerns were identified by the provider and care staff.

We expect health and social care providers to guarantee people with a learning disability and autistic people

respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

At the time of the inspection, the location did not care or support anyone with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.