MasterStaff Healthcare (Preston)
- Home care
- Dementia care
- Registered since 2011
- Garstang, Lancashire, North West
Good
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
Rated Good at every inspection since 2015.
7 years
since the latest rating was published. A rating this old may not show how the service is today.
183 of 199
rated home care services in Lancashire are rated Good, like this one.
MasterStaff Healthcare (Preston): inspection record
Rated Good in February 2020.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Unique Homecare Services Ltd Good, less than 0.1 miles away
- O Bowland Care Services Outstanding, 0.1 miles away
- G Bowgreave Rise Home for Older People Good, 0.8 miles away
- G Shared Approach Limited Good, 1.4 miles away
- – Brown Glass Ltd trading Brown Glass Health Care Services Not yet rated, 7.6 miles away
About the service
From the Care Quality Commission's inspection report published 18 February 2020. Quoted under the Open Government Licence.
MasterStaff Healthcare (Preston) is a domiciliary care service providing personal care and support to 130 people living within their own homes at the time of inspection. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
What inspectors found
People were protected from the risk of abuse and avoidable harm by staff who understood how to recognise and respond to concerns. Risks were well managed and people felt safe. Staff were recruited safely and there were enough staff deployed to meet people's needs. Medicines were managed safely, and staff worked with other healthcare professionals to meet people's health related needs. People were protected from the risk of infection as prevention and control measures were in place.
Read the rest of CQC's summary
People's needs were assessed, and care and support had been planned proactively and in partnership with them. People were happy with the support they received with meal preparation. Staff received the training and support they needed to carry out their roles. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.
People were treated with dignity and respect and their right to privacy was upheld. People were positive about the service and said staff were caring and attentive. The registered manager provided people with information about local advocacy services, to support them making decisions in their best interests.
The service was flexible and care packages were changed and adapted to meet people's changing needs and choices. People's communication needs had been assessed and where support was required these had been met. The service listened to people's experiences, concerns and complaints.
The service was well led, the registered manager was knowledgeable and well informed. The registered manager worked in partnership with a variety of agencies to ensure people received coordinated care which met their needs. People were happy with how the service was managed. Staff felt well supported. Quality assurance systems were in place and were robust in all areas.
Questions to ask the service
- The last rating is 7 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Carol Hargreaves
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Children 0-18 years, Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, People who misuse drugs and alcohol, Physical Disability, Sensory Impairment, Whole Population, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)6 inspection reports, latest 18 February 2020. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Masterstaff Limited
- Ownership type
- Organisation
- Companies House number
- 02777593 (opens Companies House)
Getting help from Lancashire County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Lancashire County Council
- Ask for a care needs assessment
- Phone: 0300 123 6720. Out-of-hours emergencies: 0300 123 6722
- Support for carers
- Paying for care: Lancashire County Council
Checked on the council's website, November 2026.
Common questions
- Does MasterStaff Healthcare (Preston) provide nursing care?
- The Care Quality Commission's register does not list nursing care for MasterStaff Healthcare (Preston).
- When was MasterStaff Healthcare (Preston) last inspected?
- The Care Quality Commission's latest rating for MasterStaff Healthcare (Preston) was published on 18 February 2020.
- Who runs MasterStaff Healthcare (Preston)?
- MasterStaff Healthcare (Preston) is run by Masterstaff Limited.
- What is MasterStaff Healthcare (Preston)'s CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 18 February 2020.
Contact
- Phone
- 01772 720040
- Address
- Abacus House, 8 Rope Walk, Garstang, Preston, PR3 1NS Map (opens Google Maps)
Compare nearby
- G Unique Homecare Services Ltd Good, less than 0.1 miles away
- O Bowland Care Services Outstanding, 0.1 miles away
- G Bowgreave Rise Home for Older People Good, 0.8 miles away
- G Shared Approach Limited Good, 1.4 miles away
- – Brown Glass Ltd trading Brown Glass Health Care Services Not yet rated, 7.6 miles away