Unique Homecare Services Ltd

Not everyone who used the service received personal care. The Care Quality Commission (CQC), only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of this inspection 50 people were receiving personal care.

People received compassionate care from committed and caring staff. People achieved good outcomes as a result of the care they received. Their support and care needs were met.

Staff supported people in person-centred ways to identify their goals and wishes. Although care planning documentation required some improvement to ensure it was completely relevant to people, staff had access to other information that was centred around the person they were supporting.

People and their relatives told us they felt safe as a result of the care they received from staff. Risks had been managed in a positive way to support people to maintain independence and control. Staff had a good understanding of people's needs and wishes.

The registered manager, office staff and care staff were kind, caring and respectful. People praised how kind and caring they were. People praised the approachability of the registered manager, staff at the office and care staff and could not fault the service.

The provider had invested in the use of a digital care planning system. This was supplemented by hand-held devices staff used to obtain up to date information about people. Relatives said staff were particularly proactive and raised concerns about their loved ones quickly so that issues could be addressed in a timely way. Senior staff appropriately supervised staff and checks were in place to ensure the care and support provided was safe and met the needs of people.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. They and their relatives, had been consulted about care and support needs. These needs were assessed before they started using the service.

The registered manager and staff supported people to have access to healthcare professionals and specialist support and the service worked with external specialists. Professional's views on the service were positive.