Kilkenny House
- Home care
- Registered since 2011
- Bletchley, Milton Keynes, South East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
Rated Good at every inspection since 2015.
3 years
since the latest rating was published. A rating this old may not show how the service is today.
67 of 76
rated home care services in Milton Keynes are rated Good, like this one.
Kilkenny House: inspection record
Rated Good in August 2023.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- – YourLife (Milton Keynes) Not yet rated, 0.4 miles away
- G Assure Care Ltd Good, 1.2 miles away
- – SAG Living Hope Not yet rated, 1.2 miles away
- – 18 Morland Drive Not yet rated, 1.3 miles away
- – PREMIUM LINE HEALTHCARE SOLUTIONS LIMITED - MILTON KEYNES Not yet rated, 1.4 miles away
About the service
From the Care Quality Commission's inspection report published 16 August 2023. Quoted under the Open Government Licence.
Kilkenny House is an extra care housing scheme. Extra care housing is purpose-built or adapted single household accommodation in a shared site or building. The accommodation is rented, and is the occupant's own home. At the time of our visit there were 37 people using the service.
What inspectors found
Risks associated with people's care were assessed but these assessments required more detail. Medicines were managed safely, however 'protocols for 'as and when required' (PRN) medicines were not in place to help guide staff when to administer these. Governance systems were not always effective. There was a lack of oversight at provider level, however the registered manager had developed their own internal audits to monitor the quality of the service and take actions as needed.
Read the rest of CQC's summary
People felt safe and were protected from the risk of harm and abuse. Risks to people were assessed and plans were in place to mitigate these risks. Staff received appropriate training and were supported with regular supervisions. There were enough staff to meet people's needs and staff were recruited safely.
People were asked to give their consent for support and the principles of the Mental Capacity Act were followed. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were supported to eat and drink and maintain healthy lives. People were supported to access healthcare services where needed.
Staff treated people with kindness, dignity and respect. People were complementary about the staff and the service they received. People were involved in decisions about their care and received regular reviews where they could provide feedback.
People and relatives were complementary about the activities and engagement opportunities provided by the service. People were given opportunities to maintain their social relationships and to maintain their independence.
Questions to ask the service
- Well-led was rated Requires improvement on 16 August 2023. Ask about changes in management and what has changed since the report.
- The last rating is 3 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
Registration details
- Registered manager
- Reginald Owusu
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Older People
Inspection report
Read the full inspection report (opens the Care Quality Commission website)8 inspection reports, latest 16 August 2023. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Milton Keynes City Council
- Ownership type
- Organisation
Milton Keynes City Council runs 5 services, all in the South East. 5 are rated Good or Outstanding.
Other services run by Milton Keynes City Council
- O Milton Keynes Short Breaks and Shared Lives Outstanding. Care home, Milton Keynes
- G Courteney's Lodge Good. Home care, Milton Keynes
- G Flowers House Good. Home care, Milton Keynes
- G Home 1st Reablement (Milton Keynes City Council) Good. Home care, Milton Keynes
Getting help from Milton Keynes City Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Milton Keynes City Council
- Ask for a care needs assessment
- Phone: 01908 253772, Monday to Friday, 8.45am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: Milton Keynes City Council
Checked on the council's website, November 2026.
Common questions
- Does Kilkenny House provide nursing care?
- The Care Quality Commission's register does not list nursing care for Kilkenny House.
- When was Kilkenny House last inspected?
- The Care Quality Commission's latest rating for Kilkenny House was published on 16 August 2023.
- Who runs Kilkenny House?
- Kilkenny House is run by Milton Keynes City Council. It runs 5 services, all in the South East.
- What is Kilkenny House's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 16 August 2023.
Contact
- Phone
- 01908 506408
- Address
- Kilkenny House Very Sheltered Housing Scheme, Stoneliegh Court Westcroft, Milton Keynes, MK4 4BP Map (opens Google Maps)
Compare nearby
- – YourLife (Milton Keynes) Not yet rated, 0.4 miles away
- G Assure Care Ltd Good, 1.2 miles away
- – SAG Living Hope Not yet rated, 1.2 miles away
- – 18 Morland Drive Not yet rated, 1.3 miles away
- – PREMIUM LINE HEALTHCARE SOLUTIONS LIMITED - MILTON KEYNES Not yet rated, 1.4 miles away