Courteney's Lodge
- Home care
- Dementia care
- Registered since 2014
- Bletchley, Milton Keynes, South East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
Rated Good at every inspection since 2015.
7 years
since the latest rating was published. A rating this old may not show how the service is today.
67 of 76
rated home care services in Milton Keynes are rated Good, like this one.
Courteney's Lodge: inspection record
Rated Good in January 2020.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
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- RI Get Care Requires improvement, 0.9 miles away
- – Harcourt Health Hub Not yet rated, 0.9 miles away
About the service
From the Care Quality Commission's inspection report published 22 January 2020. Quoted under the Open Government Licence.
Courteney's Lodge is a sheltered housing with care scheme for older people, and people living with dementia. The service is registered with the Care Quality Commission (CQC) to provide the regulated activity Personal Care. At the time of the inspection 34 people were receiving Personal Care at the service.
What inspectors found
People continued to receive care from staff that were appropriately recruited. The staffing arrangements ensured there were enough staff to meet people's personal care needs. Systems were in place to manage people's medicines.
Read the rest of CQC's summary
People continued to receive care from staff that were effectively trained and supported to develop their skills and knowledge. People were supported to maintain health and nutrition according to their assessed needs.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The relationships between people using the service, relatives and staff were positive. People were treated with dignity and respect. Consistent care and support was provided for people in line with their assessed needs and personal preferences.
Information was made available for people and their representatives on how to raise concerns or make a complaint. The provider had systems in place to handle and record complaints.
The service had an open culture. Systems were in place to provide managerial oversight to continuously monitor the quality of the service. Accidents and incidents were responded to following the providers procedures and used as learning opportunities to reduce the risk of repeat incidents. The registered manager ensured all serious incidents were reported to the relevant authorities and the Care Quality Commission (CQC).
The rating from the previous CQC inspection was displayed as legally required within the service and on the provider website.
Questions to ask the service
- The last rating is 7 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Reginald Owusu
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Older People
Inspection report
Read the full inspection report (opens the Care Quality Commission website)3 inspection reports, latest 22 January 2020. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Milton Keynes City Council
- Ownership type
- Organisation
Milton Keynes City Council runs 5 services, all in the South East. 5 are rated Good or Outstanding.
Other services run by Milton Keynes City Council
- O Milton Keynes Short Breaks and Shared Lives Outstanding. Care home, Milton Keynes
- G Flowers House Good. Home care, Milton Keynes
- G Home 1st Reablement (Milton Keynes City Council) Good. Home care, Milton Keynes
- G Kilkenny House Good. Home care, Milton Keynes
Getting help from Milton Keynes City Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Milton Keynes City Council
- Ask for a care needs assessment
- Phone: 01908 253772, Monday to Friday, 8.45am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: Milton Keynes City Council
Checked on the council's website, November 2026.
Common questions
- Does Courteney's Lodge provide nursing care?
- The Care Quality Commission's register does not list nursing care for Courteney's Lodge.
- When was Courteney's Lodge last inspected?
- The Care Quality Commission's latest rating for Courteney's Lodge was published on 22 January 2020.
- Who runs Courteney's Lodge?
- Courteney's Lodge is run by Milton Keynes City Council. It runs 5 services, all in the South East.
- What is Courteney's Lodge's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 22 January 2020.
Contact
- Phone
- 01908 254513
- Address
- Blackmoor Gate, Furzton, Milton Keynes, MK4 1EL Map (opens Google Maps)
Compare nearby
- – Blue Lotus Healthcare Ltd Not yet rated, 0.3 miles away
- G Assure Care Ltd Good, 0.7 miles away
- – SAG Living Hope Not yet rated, 0.7 miles away
- RI Get Care Requires improvement, 0.9 miles away
- – Harcourt Health Hub Not yet rated, 0.9 miles away