Descare Ltd

People were receiving safe care and treatment from regular and familiar staff. People and their relatives spoke positively about the care and support they were receiving. They told us the staff were kind, caring and treated them with respect. People were supported to lead the life they wanted with the support from staff. This included maintaining friendships, taking part in meaningful activities of their choice, and to continue to live in their own or the family home.

Staff had received training and were supported by the management team. Checks were completed before they started working with people. Risk assessments had been completed where there were gaps, such as a missing reference whilst they were following up to ensure a second reference was in place.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Care was planned with people and where relevant their relatives. Comprehensive assessments of people's support needs were completed to ensure suitable skilled staff were matched with people.

There were systems to monitor the quality of the service. The registered manager and the management team had good oversight of the service. The registered manager was very hands on and worked alongside staff. They understood with growth of the business more formal systems needed to be in place to ensure people were receiving a quality service. A deputy manager had been employed to assist with these formal arrangements.