ST PAUL CARE SUPPORT LTD
Home care, Bexley
Requires improvement
Rated on
Rating from the Care Quality Commission.
ST PAUL CARE SUPPORT LTD: inspection record
Rated Requires improvement in June 2023.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Rated Requires improvement in June 2023.
The latest rating was published about 3 years ago.
How it compares locally
- One of 12 Requires improvement home care services in Bexley, out of 32 with a rating.
About the service
From the Care Quality Commission's inspection report published 15 June 2023. Quoted under the Open Government Licence.
ST PAUL CARE SUPPORT LTD is a domiciliary care service providing personal care support to people living within their own homes. The service was providing care and support to one person at the time of the inspection.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
What inspectors found
Risks to people were not always identified, assessed, and documented. Staff did not always have access to detailed risk management information to ensure the support they provided was safe and appropriate to meet individuals needs and the actions they should take to safely mitigate and manage risks. Staff recruitment practices were not always safe. Recruitment procedures were not established and operated effectively to ensure that persons employed met legal requirements.
Care plans and assessments did not comprehensively identify, assess and detail people's physical, mental and emotional health needs and support, or the actions staff may need to take to support people safely and effectively. People's care was not consistently personalised as care plans did not always identify and or reflect individuals' preferences, life histories, social networks, interests and hobbies, the way in which people wished to be supported or contain detailed information about their needs and wishes.
Read the full summary
Systems in place for managing and administering people's medicines were not safe. The service did not have systems in place to work within the principles of the MCA. There was no formal training programme in place or a formal induction process for new staff. We have made recommendations to the provider for all of these areas.
Systems and processes for monitoring the quality and safety of the service were not implemented and or effective in identifying and addressing the issues and concerns we found at this inspection and for helping to drive service improvements.
Questions to ask the service
- Safe was rated Requires improvement on 15 June 2023. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 15 June 2023. Ask about staff training and how health appointments are arranged.
- Caring was rated Requires improvement on 15 June 2023. Ask how staff protect dignity and how people are involved in decisions about their care.
- Responsive was rated Requires improvement on 15 June 2023. Ask to see how care plans are kept up to date, how complaints are handled.
- The last rating is 3 years old. Ask what has changed since then.
Contact and registration details
| Address | 19 Page Crescent, Erith, DA8 2HJ |
|---|---|
| Neighbourhood | Erith, Bexley |
| Phone | 020 3916 6192 |
| Registered manager | Bankole Onatola |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 1 inspection report, latest 15 June 2023 (opens the Care Quality Commission website) The reports are on the Care Quality Commission website. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | St Paul Care Support Limited |
|---|---|
| Ownership type | Organisation |
| Companies House number | 12543165 (opens Companies House) |
Nearest alternatives
- – DOLS Care Service Home care, 0.1 miles awayNot yet rated
- G Amazin Care Operations Office Home care, 0.2 miles awayGood
- – Buneto Healthcare Ltd Home care, 0.2 miles awayNot yet rated
- G 30 Aperfield Road Home care, 0.4 miles awayGood
- – M&M Classic Care Home care, 0.5 miles awayNot yet rated
Getting help from London Borough of Bexley
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Bexley
- Ask for a care needs assessment
- Phone: 020 8303 7777, Monday to Friday, 9am to 5pm
- Support for carers
- Paying for care: London Borough of Bexley
Checked on the council's website, November 2026.
Common questions
- Does ST PAUL CARE SUPPORT LTD provide nursing care?
- The Care Quality Commission's register does not list nursing care for ST PAUL CARE SUPPORT LTD.
- When was ST PAUL CARE SUPPORT LTD last inspected?
- The Care Quality Commission's latest rating for ST PAUL CARE SUPPORT LTD was published on 15 June 2023.
- Who runs ST PAUL CARE SUPPORT LTD?
- ST PAUL CARE SUPPORT LTD is run by St Paul Care Support Limited.
- What is ST PAUL CARE SUPPORT LTD's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 15 June 2023.