Birchwood Care Services
- Home care
- Registered since 2011
- Kent, South East
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
4 ratings
Its last inspection improved it from Inadequate to Requires improvement.
3 years
since the latest rating was published. A rating this old may not show how the service is today.
35 of 212
rated home care services in Kent are rated Requires improvement, like this one.
Birchwood Care Services: inspection record
Rated Requires improvement in May 2023, up from Inadequate.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Your Life (Tunbridge Wells) (Good, 1.6 miles away) and MidCo Care Kent (Good, 2 miles away).
Nearest home care services:
- – Amora Care - Main Office Not yet rated, 0.8 miles away
- I Everycare West Kent Inadequate, 1.4 miles away
- G Your Life (Tunbridge Wells) Good, 1.6 miles away
- G MidCo Care Kent Good, 2 miles away
- RI Caremark Tunbridge Wells, Tonbridge and Malling Requires improvement, 2.1 miles away
About the service
From the Care Quality Commission's inspection report published 19 May 2023. Quoted under the Open Government Licence.
Birchwood Care Services is a domiciliary agency providing the regulated activity of personal care. Not everyone who used the service received personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of the inspection 8 people were using the service.
Read the rest of CQC's summary
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
What inspectors found
People were supported by a small team of regular staff. Agency staff were used to cover sickness. The number of missed or late calls had reduced, however there had still been several calls cancelled by the provider due to staff sickness. This was an area for improvement. People told us they were contacted if their care calls were running late or needed to be cancelled.
Read the rest of CQC's summary
Risks to people's health and safety had been assessed. Risk assessments, to make sure staff had the guidance to provide the right support, had been implemented. People received their medicines safely and staff competencies were checked to make sure they followed best practice.
Checks and audits, to monitor the quality and safety of the service, had been implemented. Some of these had been introduced in March and needed to be embedded into day-to day practice.
People were supported by staff who had been recruited safely. Staff met with a manager for one-to-one supervision to discuss their performance and any developmental needs.
People were involved in the planning of their care. People told us staff were supportive and encouraging. People felt the communication had improved.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Questions to ask the service
- Safe was rated Requires improvement on 19 May 2023. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 19 May 2023. Ask about changes in management and what has changed since the report.
- The last rating is 3 years old. Ask what has changed since then.
Registration details
- Registered manager
- Jackie Napier
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Older People, Physical Disability
Inspection report
Read the full inspection report (opens the Care Quality Commission website)6 inspection reports, latest 19 May 2023. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Malvirt Limited
- Ownership type
- Organisation
- Companies House number
- 02077889 (opens Companies House)
Malvirt Limited runs 2 services, all in the South East. 1 is rated Good or Outstanding and 1 is rated Requires improvement or Inadequate.
Other services run by Malvirt Limited
- G Birchwood House Rest Home Good. Care home, Kent
Getting help from Kent County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Kent County Council
- Ask for a care needs assessment
- Phone: 03000 41 61 61, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: Kent County Council
Checked on the council's website, November 2026.
Common questions
- Does Birchwood Care Services provide nursing care?
- The Care Quality Commission's register does not list nursing care for Birchwood Care Services.
- When was Birchwood Care Services last inspected?
- The Care Quality Commission's latest rating for Birchwood Care Services was published on 19 May 2023.
- Who runs Birchwood Care Services?
- Birchwood Care Services is run by Malvirt Limited. It runs 2 services, all in the South East.
- What is Birchwood Care Services's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 19 May 2023.
Contact
- Phone
- 01892 863710
- Address
- Birchwood House, Stockland Green Road, Speldhurst, TN3 0TU Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Your Life (Tunbridge Wells) (Good, 1.6 miles away) and MidCo Care Kent (Good, 2 miles away).
Nearest home care services:
- – Amora Care - Main Office Not yet rated, 0.8 miles away
- I Everycare West Kent Inadequate, 1.4 miles away
- G Your Life (Tunbridge Wells) Good, 1.6 miles away
- G MidCo Care Kent Good, 2 miles away
- RI Caremark Tunbridge Wells, Tonbridge and Malling Requires improvement, 2.1 miles away