Individual Care & Support Services Limited
- Home care
- Dementia care
- Registered since 2021
- Garston, Liverpool, North West
Good
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
4 years
since the latest rating was published. A rating this old may not show how the service is today.
47 of 56
rated home care services in Liverpool are rated Good, like this one.
Individual Care & Support Services Limited: inspection record
Rated Good in December 2022.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- – D & G Care Services Limited - Main Office Not yet rated, less than 0.1 miles away
- – Quarry Homecare Ltd Not yet rated, less than 0.1 miles away
- G Executive Homecare Services Limited Good, 0.1 miles away
- G Apollo Care (North) Liverpool Good, 0.3 miles away
- RI CareCaliRaya Ltd T/A Apollo Care South Liverpool Requires improvement, 0.3 miles away
What inspectors found
From the Care Quality Commission's inspection report published 24 December 2022. Quoted under the Open Government Licence.
About this service Individual Care and Support Services provides personal care to people with multiple health needs living in their own homes. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection, 3 people were receiving support with personal care.
Read the rest of CQC's summary
People's experience of using the service and what we found Risks to people's health, safety and well-being had been assessed and staff mostly had access to information about how to manage identified risks safely. We have made a recommendation regarding information about risks associated with specific medical conditions. Staff knew how to support people safely and what action to take if their health needs changed.
Systems were in place to act on any incidents, accidents or safeguarding concerns. Family members told us they felt reassured of their relative's safety when being supported by staff.
Safe recruitment processes were followed, and people were supported by consistent staff. Family members told us staff arrived on time and always completed the tasks required.
People's needs had been assessed and care was delivered in line with best practice guidance. Where needed, staff supported people with their meals. People were supported to access health care appointments and referrals were made to health and social care professionals in a timely manner.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People's communication needs were considered as part of the assessment and care planning process. However, communication care plans required more person-centred information. We have made a recommendation regarding this.
People received care that was person-centred and based on their individual needs and preferences. Staff supported people to access the community where required. Family members told us staff knew their relatives well and had built positive relationships with them.
The provider's governance systems were not always effective at identifying issues and driving necessary improvements. Audits and checks had not identified issues we found in relation to risk management plans and communication care plans. We have made a recommendation regarding this.
The provider was keen to support a person-centred culture and provide people with a better quality of life.
Positive feedback had been received from staff and family members about the provider's support.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Questions to ask the service
- Well-led was rated Requires improvement on 24 December 2022. Ask about changes in management and what has changed since the report.
- The last rating is 4 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
Registration details
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Children 0-18 years, Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 24 December 2022. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Ownership type
- Organisation
- Companies House number
- 11499839 (opens Companies House)
Getting help from Liverpool City Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Liverpool City Council
- Ask for a care needs assessment
- Phone: 0151 459 2606
- Support for carers
- Paying for care: Liverpool City Council
Checked on the council's website, November 2026.
Common questions
- Does Individual Care & Support Services Limited provide nursing care?
- The Care Quality Commission's register does not list nursing care for Individual Care & Support Services Limited.
- When was Individual Care & Support Services Limited last inspected?
- The Care Quality Commission's latest rating for Individual Care & Support Services Limited was published on 24 December 2022.
- Who runs Individual Care & Support Services Limited?
- Individual Care & Support Services Limited is run by Individual Care & Support Services Limited.
- What is Individual Care & Support Services Limited's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 24 December 2022.
Contact
- Phone
- 0151 315 1160
- Address
- Suite 16 St. Andrews Business Centre, 91 St. Marys Road, Garston, Liverpool, L19 2NL Map (opens Google Maps)
Compare nearby
- – D & G Care Services Limited - Main Office Not yet rated, less than 0.1 miles away
- – Quarry Homecare Ltd Not yet rated, less than 0.1 miles away
- G Executive Homecare Services Limited Good, 0.1 miles away
- G Apollo Care (North) Liverpool Good, 0.3 miles away
- RI CareCaliRaya Ltd T/A Apollo Care South Liverpool Requires improvement, 0.3 miles away