Executive Homecare Services Limited

People's experience of using this service: People were appropriately supported to take their medicines safely and as prescribed.

People and their relatives told us they felt safe with the staff, it was usually the same carers that visited and they had got to know them well. One relative said, "Yes, it's the same carers and we know them well." They also said that staff usually arrived on time and stayed for as long as they were needed.

The service worked effectively with other healthcare professionals to ensure people's health and wellbeing was maintained. People and their relatives commented that staff were good at monitoring any changes in people's health and supporting them to get further medical attention when needed.

All the people and relatives said the staff were caring. One relative said, "We have a nice relationship with the carers, we feel like we know them and they're lovely with [Relative]. We're lucky to have them and we have a good laugh with them too."

The care plans we looked at were informative, regularly reviewed and reflected the needs of the people supported by the service.

There was a positive and caring culture amongst staff at the service and they were focused on delivering a high-quality service to the people they supported.