Double Ark Sydenham Road
Home care, Lewisham
Good
Rated on
Rating from the Care Quality Commission.
Double Ark Sydenham Road: inspection record
Rated Good in July 2023.
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Ratings published by the Care Quality Commission.
Rated Good in July 2023.
The latest rating was published about 3 years ago.
How it compares locally
- One of 26 Good home care services in Lewisham, out of 44 with a rating.
About the service
From the Care Quality Commission's inspection report published 6 July 2023. Quoted under the Open Government Licence.
Double Ark- Sydenham Road is a domiciliary care agency. It provides personal care to people living in their own homes. The service provides personal care to older people. At the time of our inspection there were 7 people using the service.
What inspectors found
The provider effectively managed risks to people's health and safety. Care records identified risks to people's care and included guidance to staff in how to safely manage these. The provider was safe in the management of people's medicines and care workers had received training and understood their responsibilities in relation to safe medicines management. Administration records were checked by the registered manager.
The provider conducted audits, spot checks and bi- monthly "wellbeing calls" to ensure people had the support they needed.
Read the full summary
People's needs and choices were assessed as part of the assessment process, and the provider supported people with their healthcare needs.
Staff had the skills, knowledge and experience to provide people with care. Staff confirmed they received the induction and ongoing training and supervision to conduct their roles.
The provider promoted a positive culture within the service. The provider sought and acted on people's feedback and people's relatives confirmed they felt comfortable in addressing any concerns with them directly.
The provider was aware of their responsibilities to ensure people were safe from the risk of abuse and took appropriate steps to prevent and control infection. There was also an appropriate system in place to manage accidents and incidents.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People's relatives told us they were well treated and supported and their care records included details of their backgrounds, ethnicity and religions. People's relatives told us their privacy and dignity was respected and promoted and they were encouraged to maintain their independence as far as possible.
Questions to ask the service
- The last rating is 3 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | 24a, Sydenham Road, London, SE26 5QW |
|---|---|
| Phone | 07535 797901 |
| Website | www.doubleark.co.uk |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 1 inspection report, latest 6 July 2023 (opens the Care Quality Commission website) The reports are on the Care Quality Commission website. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Double Ark Ltd |
|---|---|
| Ownership type | Organisation |
| Companies House number | 08179484 (opens Companies House) |
Nearest alternatives
- – Westminster Homecare Limited - Lambeth Home care, 0.8 miles awayNot yet rated
- G Westminster Homecare Limited – Sydenham Home care, 0.8 miles awayGood
- G HQ Priory Care Services Home care, 0.8 miles awayGood
- – Care People UK Ltd Home care, 0.8 miles awayNot yet rated
- – Noble Care and Support Ltd Home care, 0.8 miles awayNot yet rated
Getting help from London Borough of Lewisham
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Lewisham
- Ask for a care needs assessment
- Phone: 020 8314 7777. Out-of-hours emergencies: 020 8314 6000
- Support for carers
- Paying for care: London Borough of Lewisham
Checked on the council's website, November 2026.
Common questions
- Does Double Ark Sydenham Road provide nursing care?
- The Care Quality Commission's register does not list nursing care for Double Ark Sydenham Road.
- When was Double Ark Sydenham Road last inspected?
- The Care Quality Commission's latest rating for Double Ark Sydenham Road was published on 6 July 2023.
- Who runs Double Ark Sydenham Road?
- Double Ark Sydenham Road is run by Double Ark Ltd.
- What is Double Ark Sydenham Road's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 6 July 2023.