Parkhaven@Home

At our last inspection we rated the service good. At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

People's needs were assessed and recorded by suitably qualified and experienced staff. Support was delivered in line with current legislation and best practice. Risk assessments and support plans had been completed for everyone who was receiving care to help ensure people's needs were met and to protect people from the risk of harm.

People's preferences had been recorded in respect of personal care routines and likes and dislikes for food and drinks. Allergies and other medical information was also recorded.

Staff had been appropriately checked when they were recruited to ensure they were suitable to work with vulnerable adults. The service ensured that staff were trained to a high standard in appropriate subjects.

Staff understood how to recognise abuse and how to report concerns or allegations.

The records we saw indicated that medicines were administered correctly and were subject to regular audit.

There were appropriate numbers of staff employed to meet the needs of people who received a service and to ensure they received the support at a time when they needed it.

Policies and procedures provided guidance to staff regarding expectations and performance. Staff were clear about the need to support people's rights and needs regarding equality and diversity.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. We saw clear evidence of staff working effectively to deliver positive outcomes for people.

People we reviewed were receiving effective care and support. They gave positive feedback regarding staff support.

People told us that staff treated them with kindness and respect. Our observations confirmed this. Support

was provided in accordance with people's assessed needs. Relatives said their family members were supported by staff to take regular holidays and enjoy their favourite activities.

People using the service, their relatives and staff were asked to share their views. They provided very positive responses regarding the support provided.

There was a complaints process. No complaints had been received.

People spoke positively about the management of the service and the approachability of the staff. There was clear management structure that supported staff. The registered manager was aware of their responsibility to notify the Care Quality Commission of certain incidents and has submitted notifications to meet this requirement. The ratings from the last inspection was displayed at each location and on the registered provider's website, as required.

Further information is in the detailed findings below.

The five questions we ask about services and what we found