Absolute Care Services
Home care, Richmond upon Thames
Good
Rated on
Rating from the Care Quality Commission.
Absolute Care Services: inspection record
Rated Good in October 2024.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 5 times since 2016. Rated Good in 2016, then Requires improvement in 2018, then Good in 2019, 2023 and October 2024.
The latest rating was published about 2 years ago.
How it compares locally
- One of 19 Good home care services in Richmond upon Thames, out of 19 with a rating.
What inspectors found
From the Care Quality Commission's assessment published 31 October 2024 (assessment visit 11 September 2024). Quoted under the Open Government Licence.
Absolute Care Services is a domiciliary care agency providing personal care to 126 older people, funded by the London Borough of Greenwich. The last rating for this service was Good (published 30 June 2023).
This inspection was prompted by concerns about infection prevention, medicines management, and staff call scheduling. We conducted a targeted assessment focused on 6 quality statements under the key questions: Is the service safe and well-led?
Read the full summary
The assessment team consisted of an inspector and an Expert by Experience. The on-site inspection was announced, and we gave the provider 48 hours’ notice to ensure the registered manager would be available. Inspection activity began on 22 August and concluded on 28 August 2024.
We found no evidence that people were at risk of harm. Medicines were well-organised, infection control measures followed best practices, and staff call scheduling was well-coordinated, ensuring punctuality. Staff provided consistent care, supporting the same group of people to meet their personal needs and routines.
Staff were thoroughly vetted and trained, with the necessary skills and knowledge to deliver safe care. Safeguarding procedures were in place, with staff trained to recognise and report abuse. Managers worked with relevant agencies to ensure people's safety when concerns arose.
The provider maintained effective oversight systems to ensure the quality and safety of the service. The managers and staff understood the importance of continuous improvement and learning lessons when things went wrong.
-
Safe
Good
Based on the findings of this assessment we found no issues. This meant people remained safe and protected from avoidable harm.
Staff understood how to safeguard people. People were cared for and supported by staff who knew how to manage risks they might face. Staff were usually punctual for their scheduled calls and appropriately trained and supported. Staffs’ suitability and fitness to work in adult social care was also thoroughly assessed. Medicines systems were still well-organised, and people received their prescribed medicines as and when they should. Staff continued to follow current best practice guidelines regarding the prevention and control of infection including, those associated with COVID-19.
-
Well-led
Good
Based on the findings of this assessment, we found no issues. This meant the service continued to be consistently managed and well-led. Leaders and the culture they created promoted good-quality, safe care.
The quality and safety of the home care service people received was routinely monitored and assured by managers and senior staff through regular audits and checks. People were also complimentary about the way the service was managed, and how approachable the office-based managers and staff were.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | 4 Latimer Road, Teddington, TW11 8QA |
|---|---|
| Neighbourhood | Teddington, Richmond upon Thames |
| Phone | 020 3815 5453 |
| Website | www.absolutecareservice.co.uk |
| Registered manager | Tembiwe Nyirenda |
| Registered with the CQC since | |
| What it provides |
|
| Who it supports |
|
| Inspection reports | 1 inspection report, latest 30 June 2023 (opens the Care Quality Commission website) Latest assessment published 31 October 2024; CQC's newer assessments are published on its website rather than as reports. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Absolute Care Services Ltd |
|---|---|
| Ownership type | Organisation |
| Companies House number | 04574534 (opens Companies House) |
Nearest alternatives
- G Richmond Upon Thames Crossroads Caring for Carers Home care, 0.2 miles awayGood
- G Heypi Care Service Home care, 0.2 miles awayGood
- G London DCA Home care, 0.3 miles awayGood
- G Richmond and Kingston DCA Home care, 0.3 miles awayGood
- G Bluebird Care (Richmond & Twickenham) Home care, 1.2 miles awayGood
Getting help from London Borough of Richmond upon Thames
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Richmond upon Thames
- Ask for a care needs assessment
- Phone: 020 8891 7971, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Richmond upon Thames
Checked on the council's website, November 2026.
Common questions
- Does Absolute Care Services provide nursing care?
- The Care Quality Commission's register does not list nursing care for Absolute Care Services.
- When was Absolute Care Services last inspected?
- The Care Quality Commission's latest rating for Absolute Care Services was published on 31 October 2024.
- Who runs Absolute Care Services?
- Absolute Care Services is run by Absolute Care Services Ltd.
- What is Absolute Care Services's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 31 October 2024.