Heypi Care Service
Home care, Richmond upon Thames
Good
Rated on
Rating from the Care Quality Commission.
Heypi Care Service: inspection record
Rated Good in June 2026.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Well-led |
Ratings published by the Care Quality Commission.
Rated Good in June 2026.
The latest rating was published 4 months ago.
How it compares locally
- One of 19 Good home care services in Richmond upon Thames, out of 19 with a rating.
What inspectors found
From the Care Quality Commission's assessment published 29 June 2026 (assessment visit 8 June 2026). Quoted under the Open Government Licence.
Date of assessment: 15 to 22 June 2026
Heypi Care Services is a domiciliary care service providing support to people in their own homes. This was the first assessment since Heypi Care Services registered with the CQC. We undertook a comprehensive assessment reviewing all quality statements under the 5 key questions. At the time of our assessment 1 person was receiving support with their personal care.
Read the full summary
Staff provided safe care and support. Risks to people’s safety were assessed and accounted for. People had any equipment they required and staff were trained on how to use it safely. Safeguarding adult’s policies and procedures were in place, and staff were knowledgeable of reporting requirements. Safe staff recruitment practices were in place and staff received ongoing training and competency checks to ensure they had the knowledge and skills to undertake their duties. Staff were trained and able to provide support with medicines administration, meal preparation and support to access healthcare services as necessary.
Staff worked within the principles of the Mental Capacity Act 2005 and involved people in decisions about their care. People were at the centre of their care and care was delivered that promoted people’s privacy, dignity and independence.
Systems were in place to review the quality and safety of care delivery, and the management team had good oversight of the service. Regular spot checks, telephone monitoring and care reviews were in place to ensure care continued to meet people’s needs. Staff were well supported and the management team promoted staff wellbeing. Staff were encouraged to speak openly, and staff confirmed the management team were approachable. There was regular review of key service information and there was a commitment to continuous improvement and development of the service.
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. This is the first assessment for this newly registered service. This key question has been rated good. This meant people were safe and protected from avoidable harm.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This is the first assessment for this newly registered service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this newly registered service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs. This is the first assessment for this newly registered service. This key question has been rated good. This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. This is the first assessment for this newly registered service. This key question has been rated good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | No. 307 Third Floor, 13 The Causeway, Teddington, TW11 0JR |
|---|---|
| Neighbourhood | Teddington, Richmond upon Thames |
| Phone | 020 3143 0192 |
| Website | www.kindcarehands.co.uk |
| Registered manager | Tom Ndawula |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Heypi Care Services Limited |
|---|---|
| Ownership type | Organisation |
| Companies House number | 12545604 (opens Companies House) |
Nearest alternatives
- G London DCA Home care, 0.2 miles awayGood
- G Richmond and Kingston DCA Home care, 0.2 miles awayGood
- G Absolute Care Services Home care, 0.2 miles awayGood
- G Richmond Upon Thames Crossroads Caring for Carers Home care, 0.4 miles awayGood
- – Bridge of Care Limited Home care, 1 mile awayNot yet rated
Getting help from London Borough of Richmond upon Thames
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Richmond upon Thames
- Ask for a care needs assessment
- Phone: 020 8891 7971, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Richmond upon Thames
Checked on the council's website, November 2026.
Common questions
- Does Heypi Care Service provide nursing care?
- The Care Quality Commission's register does not list nursing care for Heypi Care Service.
- When was Heypi Care Service last inspected?
- The Care Quality Commission's latest rating for Heypi Care Service was published on 29 June 2026.
- Who runs Heypi Care Service?
- Heypi Care Service is run by Heypi Care Services Limited.
- What is Heypi Care Service's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 29 June 2026.