Rely Care Agency Limited
- Home care
- Registered since 2010
- Worcestershire, West Midlands
Good
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Rated Good at every inspection since 2016.
8 years
since the latest rating was published. A rating this old may not show how the service is today.
70 of 83
rated home care services in Worcestershire are rated Good, like this one.
Rely Care Agency Limited: inspection record
Rated Good in April 2019.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- – Care4Less Limited Not yet rated, 0.8 miles away
- – County House Not yet rated, 0.8 miles away
- G Eclipse HomeCare (Worcester) Good, 0.8 miles away
- – Evans Healthcare Group - Worcester Not yet rated, 0.8 miles away
- – Nurseplus - Worcester Not yet rated, 0.8 miles away
What inspectors found
From the Care Quality Commission's inspection report published 16 April 2019. Quoted under the Open Government Licence.
About the service: Rely Care Agency is a domiciliary care provider that provides care and support to people in Worcester and the surrounding area. Not everyone supported by Rely Care Agency receives regulated activity; CQC only inspects the service being received by people provided with 'personal care'; help with tasks related to personal hygiene and eating. At the time of our inspection one person was being supported with personal care.
Read the rest of CQC's summary
People's experience of using this service: People received personalised support from support workers who knew them well. Rotas were arranged so the same workers supported the person with a backup worker to cover times when the main worker could not attend.
People were encouraged to remain as independent as possible. Care records emphasised that support workers should encourage and support people to be independent.
Support workers told us they felt proud to work for the service and felt the small nature of the service helped develop a family feel both with colleagues and people they supported.
People were encouraged to speak up when they had concerns or felt things could be done better. Support workers we spoke with told us they felt listened to by the management team.
The service was selective in accepting referrals from the local authority and only accepted referrals where they felt they could offer the person a distinctive, personalised service.
Regular reviews ensured the support people received continued to meet their needs.
Questions to ask the service
- The last rating is 8 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Sarah-Louise Tongue
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)5 inspection reports, latest 16 April 2019. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Rely Care Agency Limited
- Ownership type
- Organisation
- Companies House number
- 04301656 (opens Companies House)
Rely Care Agency Limited runs 2 services, all in the West Midlands. 2 are rated Good or Outstanding.
Other services run by Rely Care Agency Limited
- G Constable House Good. Care home, Worcestershire
Getting help from Worcestershire County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Worcestershire County Council
- Ask for a care needs assessment
- Phone: 01905 768053, Monday to Thursday 9am to 5pm, Friday 9am to 4.30pm
- Contact adult social care online
- Support for carers
- Paying for care: Worcestershire County Council
Checked on the council's website, November 2026.
Common questions
- Does Rely Care Agency Limited provide nursing care?
- The Care Quality Commission's register does not list nursing care for Rely Care Agency Limited.
- When was Rely Care Agency Limited last inspected?
- The Care Quality Commission's latest rating for Rely Care Agency Limited was published on 16 April 2019.
- Who runs Rely Care Agency Limited?
- Rely Care Agency Limited is run by Rely Care Agency Limited. It runs 2 services, all in the West Midlands.
- What is Rely Care Agency Limited's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 16 April 2019.
Contact
- Phone
- 01905 339331
- Address
- 33A Himbleton Road, St Johns, Worcester, WR2 6BA Map (opens Google Maps)
Compare nearby
- – Care4Less Limited Not yet rated, 0.8 miles away
- – County House Not yet rated, 0.8 miles away
- G Eclipse HomeCare (Worcester) Good, 0.8 miles away
- – Evans Healthcare Group - Worcester Not yet rated, 0.8 miles away
- – Nurseplus - Worcester Not yet rated, 0.8 miles away