Eclipse HomeCare (Worcester)

The service refers to people it employs to support people as 'caregivers' so we have used the term 'caregivers' throughout this report.

People's experience of using this service: People using the service spoke highly of the care and support they received. People felt they had a regular team of caregivers who knew them well.

People were encouraged to remain as independent as possible and told us that caregivers would encourage them to do the things they could for themselves. People told us they did not feel rushed when they were being supported and felt their caregivers had enough time to spend with them.

Caregivers told us they felt well trained and supported and felt able to raise any concerns or suggestions with management.

The service had recently completed a pilot with the local authority to give people more flexibility in how they were supported and what they wanted support with.

People's needs and preferences were included in their care planning, reflecting their cultural backgrounds. People told us they felt involved and able to contribute to their support plan and that their choices were respected.

The culture of the service encouraged people to speak up where they felt things could be improved or were not working well. The management of the service responded to complaints positively and used them to try and improve the service.

The management of the service tried different ways of engaging with people to improve the service and reviewed how effective they had been.