Eclipse HomeCare (Gilbert Court)

People told us they had developed special relationships with their care givers over time and had a mutual trust and respect for each other. People received care which meet their individual needs and staff understood and knew people very well. Individualised care was reflective of people's choices and life histories.

People, relatives and staff told us they found the service to be very well managed and was a remarkably caring service. There was consistent praise from staff on the skills of the management team who were keen and motivated to provide an exceptional service.

The provider used best practice and demonstrated this through their detailed and exhaustive governance processes. People were able to maintain and in some areas improve relationships with people who were important to them. Relatives were encouraged to be involved in people's lives to add further knowledge of the person.

People retained responsibility for their own health and the staff team supported people to make and attend appointments if needed. This promoted and maintained people's health needs. Medicines were managed so that people received their medicines as prescribed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff understood their responsibility to safeguard people from harm and knew how to report any potential concerns to ensure people's safety was maintained. Where risks associated with people's health and wellbeing had been identified, there were plans to manage those risks.

People received their care at the times they wanted and from the care givers they liked. People and relatives told us the care provided them with positive outcomes.

Staff training reflected the needs of people's specific care and support needs so staff had the knowledge and understood how best to provide their care. Staff told us the provider offered a range of opportunities to further develop their skills and knowledge.